All orders are accepted and executed on the understanding that the Purchaser is bound by the following conditions of sale, which shall constitute a binding contract, except where specifically varied in writing. In the event of the customer’s order containing conditions contrary to these conditions of sale they are not accepted without written consent from the Company. The word “Company” in the following clauses means PW Associates. The phrase “our web site” refers to www.dragon-solutions.com
1.1 Orders placed via our web site will be treated as firm orders and processed accordingly. Requests for quotations must be made by email or telephone.
1.2 Unless confirmation of telephone orders is clearly marked on the official orders, the Company will accept no responsibility for duplication of despatch.
2.1 Prices shown on our web site are in UK Sterling. Changes in quantity may affect price. The Company reserve the right to vary prices without notice and to charge the Purchaser the price ruling at date of despatch. All prices on product pages are shown exclusive of VAT which will be charged at the current rate.
2.2 Web site prices may vary from issued price list prices, where a price is lower on the web site, the lower price only applies to orders placed and processed via the web site.
2.3 Discount Codes or Promotion Code will apply as per the offer details. Each code is valid only for the period shown. The Company reserves the right to cancel, modify or amend any promotion without notice.
3.1 Every endeavour will be made to maintain delivery dates but no responsibility for later delivery due to circumstances beyond our control will be accepted. In no case shall delay be a ground for rejecting goods or terminating the contract. Items quoted ex-stock for next day delivery are subject to prior sale.
3.2 Offline orders (ie orders placed by telephone, email or post) carry a postage and packing charge which is determined by the value or weight of the goods. Special Delivery arrangements at the request of the Purchaser will entail additional carriage charges..
4 CATALOGUES AND BROCHURES
No responsibility is accepted for contingencies arising from errors and omissions in data, specifications or prices from our web site Company quotations or catalogues.
5 CANCELLATION AND RETURN
If you wish to cancel an order or return an item, please call us on 0161 408 7555 to authorise and log the return. Non authorised returns may be rejected.
5.1 General Returns
All sales are final and we do not supply goods on a trial or sale or return basis. However, you are entitled to cancel your order within 7 days from delivery of the goods for a full credit or refund less any applicable delivery charges providing:
A) The goods must be unused and in ‘as new’ condition in their original packaging including all manuals and accessories. The packaging must be in pristine condition and any software CD’s unused and still sealed. Please note: “Unused” means unused, it doesn’t mean opened, used for a few days and then re-boxed.
B) Any items with broken security seals or have been unpacked from their original packaging will be deemed “used” and will not qualify for a refund or credit. Consumables of any type are non returnable once opened.
C) You must notify us within 7 days from date of delivery and we will give you a Returns Reference Number this will be valid for 14 days, within this time it will be your responsibility to return the goods to us at your own cost and risk. We will not accept goods back after the 14 day period.
If goods are received back with missing or used consumables (such as tape cartridges, ribbons labels etc) or accessories, the cost of the accessories will be charged to you or we may reject the return entirely.
Goods received back in any condition other than ‘as new’ will be returned back to you at your cost or made available for you to collect.
5.2 Faulty Returns
All products (unless specified) will be supplied with a one year guarantee. All guarantees are either “return to base” or “on-site” depending on the product. It may be necessary to register your product with the manufacturer to benefit from the extended warranty period, the responsibility to register the product lies with the purchaser.
Should an item fail or develop a fault please contact us as soon as possible as many “faults” can be resolved quickly over the telephone.
If the item needs to be returned, you may either return the faulty item directly yourself or we will organise a collection from your premises for a small charge. When the goods have been received, inspected and found to be faulty we will authorise one of the following options
1. A replacement – despatched as soon as possible at no cost to you.
2. A repair – the repaired item will be shipped to you at no cost to you.
If the item is not found to be faulty, it will be returned to you at your cost. The manufacturers guarantee will apply to all items reported to be faulty after 7 days from delivery.
This returns policy does not affect your legal rights.
Responsibility for carriage costs – Faulty Goods – If an item is faulty during its warranty period we will pay the cost of the return carriage up to a maximum of £5.00 or we will arrange for the item to be collected. If you want us to collect the goods they must be made available at the agreed time and the goods must be suitably packed for transit.
Cancelled orders – If you wish to return goods from a cancelled order you will be responsible for the cost of the return carriage. We recommend you use a signed for, secure service. Proof of posting will not be accepted as proof of delivery.
6 INSPECTION CERTIFICATES
A charge may be made for Inspection Certificates where order values are less than £100 ex VAT.
Unless claims for shortages or damage are notified in writing to the carrier and the Company within three days of receipt, no liability will be accepted by the Company. In the event of non-delivery, the carrier and the Company must be advised in writing within ten days from receipt of the Company’s invoice.
Payment is to be made prior to goods being dispatched. We accept most credit and payment cards. Due to the COVID-19 pandemic of 2020, we no longer accept payment via cheque. Payment via bank transfer is the only direct bank transaction we can take. Special order items, bespoke or custom made products must be paid for prior to delivery and in some cases prior to production, these items are non returnable/non refundable, however your statutory rights are not affected.
The ownership of the goods shall remain with the Company until such time as all sums owing to the Company whether under this contract or any other contract have been paid.
10 LIMITED LIABILITY
Any liability which we may incur to you in contract or tort (including liability in negligence) arising out of or as a result of:
10.1 Any failure to supply or deliver goods;
10.2 Any delay in delivery of goods;
10.3 Any defect in any goods or service;
10.4 failure of a product to perform where liability for testing for suitability lays with you;
shall be limited to the purchase price of the goods in question. Your statutory rights are not affected.
11 LIABILITY TO THIRD PARTIES
You shall indemnify us in respect of any liability and all losses, costs, charges and expenses which we may suffer or incur by reason of any claim (including for liability in negligence) made by third parties in respect of or arising out of the state, conditions or use of goods (including, without limitations, goods resold to third parties whether or not despatched directly to third parties at your request) or in any other way relating to the goods.
12 FORCE MAJEURE
12.1 These conditions of sale shall be construed in accordance with the laws of England and if any question, dispute or difference shall arise between the parties in respect of their interpretation, the same shall be referred by agreement to a single arbitrator otherwise it shall be referred to arbitration under the provisions also being applicable to the case of reference to a single arbitrator.
12.2 We shall incur no liability for failure to perform our obligations thereunder due to the existence of circumstances which we have not caused and which are beyond our control.