Privacy Policy

Effective Date: March 2025

PW Associates (Dragon Solutions) LLP (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you engage with us by filling in forms on our websites or by corresponding with us by phone, email or via the sale of goods and/or provision of services to you. By accessing our website and using our services, you agree to the practices outlined in this Privacy Policy.

This Privacy Policy applies to all personal data we collect through our website https://www.dragon-solutions.com, during the provision of services to you, and in connection with the sale of goods, software or otherwise to you.

For the purposes of this Privacy Policy, the term “Data Protection Legislation” shall be construed to refer to: Data Protection Act 2018, the UK GDPR and any other applicable laws relating to the protection of Personal Data and the privacy of individuals as updated, replaced, re-enacted or amended from time to time.

1. Information We Collect

We collect different types of personal data based on the nature of your interaction with us:

a) Personal Information

Purchases of Goods or Services: When you purchase goods or services from our online store, via an email or phone call enquiry, we collect information such as your name, your employer’s name, contact details (email, phone number), billing address, shipping address, payment details (e.g., credit card information), and order history, as well as information used during a search for a product.
Registration on our Website: When you register on our website, including the creation of a credit account, we will additionally collect the username and password that you have created and is linked to you as an individual.
Completion of forms on our website: When you complete forms on our website to request contact or provision of repair services or the like, we collect information such as your name and contact details (email, phone number).
Provision of Services: When you are receiving services from us, we collect business information, including your name, contact details (email and phone number), company name, and any specific information necessary for the provision of the services (e.g., device details, network configurations, details required for Gold Build Documentation, etc.). This information could be provided by your business as part of the service provision.
Where you contact us otherwise: When you call or email us with an enquiry in respect of a good or service but ultimately decide not to proceed, we collect information such as your name, your employer’s name and contact details (email, phone number).
Job application: When you apply for a job with us, we collect information such as your name, your email address, your phone number, your address, your gender and other personal data included on any CV documentation or otherwise.
Indirectly from third party partners When you are referred to us by one of our partners for the purposes of discussions relating to potential provision of goods and/or services, we collect information such as your name and contact details (email, phone number).
You provide services to us: Where you are a supplier to us in the provision of any services or goods, we collect your name, your employer’s name, contact details (email, phone number), billing address, shipping address, payment details (e.g., credit card information), and transaction history.
CCTV footage: When you attend on any of our premises, you may be recorded by our on-premises CCTV system, which is necessary to safeguard our premises at all times. Through the recording on our CCTV systems, we collect footage or images of individuals which shall be stored and may reviewed in case of any security breach at our premises, to collect evidence of improper conduct or breach of obligations by our suppliers or to assist law enforcement in respect of any enquiries.

b) Web Usage Information

Web Usage: We collect information about your device and website interactions, including IP addresses, browser type, operating system, pages visited, and the duration of visits. We also use cookies to help improve user experience and for website analytics.

c) Communication Data

Services: As part of service provision, if you raise a service ticket with our service desk, a support analyst could ask if they can remotely connect to your device to carry out triage. This service could capture further personal information about you, including (but not limited to) your current location and your online identifiers
Support: We collect data when you contact us for customer support, enquiries, or services requests, including emails, phone call recordings, and chat transcripts.
Cookies: We collect data when you visit our website and consent to the use of cookies.

2. How We Use Your Information

We use your personal data for the following purposes:

a) To Provide Our Services to you

To manage and undertake the provision of our services to you, including professional services, managed services and repair services.
To repair and triage devices through our managed services.
To repair to any query through our service helpdesk, email or otherwise in respect of the services provided to you.

b) To Process Your Orders

To provide quotations for the provision of goods and/or software requested by you on an ad-hoc basis or during service provision where applicable.
To ship any goods purchased through our website or otherwise or to pass on details to any warranty provider or manufacturer as necessary for the provision of such goods.
To process payments and fulfil your orders when you purchase goods, software or services from our website.
To send you order updates, delivery notifications, and other related communications regarding your purchases.
To provide credit accounts to you, where agreed.

c) For Customer Communication

To respond to customer enquiries, provide technical support, and resolve issues, where able.
To correspond with you after the completion of a sale of goods or provision of services.
To send you marketing information about our products and services, which you can opt out of receiving at any time.
To send important updates related to your purchased products or services, such as service alerts, renewals, and billing notifications.

d) To Improve Our Website and Services

To enhance the functionality and user experience of our website.
To monitor and analyse website traffic for performance, security, and marketing purposes.
Recording of telephone calls to be used for training purposes to enhance service provision and customer services and for investigation into any disputes.

e) To Process Job Applications

Review of CVs and other information provided by candidates or through recruitment agencies relating to applications for open vacancies within our business in order to assess suitable for roles and, where required, undertake relevant DBS checks.

f) To Deal With You As Part of our Supply Chain

To respond to any queries with you as part of our supply chain.
To enquire on pricing or other commercial elements of agreements or transactions with you as part of our supply chain.
To report on volumes of purchases from you throughout a pre-determined period.

g) For Legal and Compliance Purposes

To comply with applicable laws, regulations, and legal obligations (e.g., tax reporting, fraud prevention, etc.).
To resolve disputes and enforce contracts, where necessary.
To assist law enforcement (e.g. passing of CCTV footage to Police in the case of a break in at premises).
For internal record keeping and administration of records.

3. Sharing Your Information

We do not sell, trade or rent your personal information to others.

However, to better tailor our services to our customers’ needs, we use non-identifying and aggregate information to help us make decisions on how to improve.

We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages.

However, we do not disclose the identifying information of individual customers with advertisers.

We also do not use or share the personally identifiable information submitted to us by any means in addition to those set out in Section 1 of this Privacy Policy, without providing you the choice to opt-out or otherwise bar such unrelated uses, other than as set out in this Section 3.

In undertaking the tasks as set out in Section 2 of this Privacy Policy, we may share your personal information in the following circumstances:

a) Service Providers, Supply Chain and Third Parties

We may share your personal data with trusted third-party providers who assist us in running our business, such as suppliers, sub-contractors, payment processors, shipping partners, website and application hosting providers, IT support, and customer service platforms.

These third parties are data processors as defined within the Data Protection Legislation. We have contracts in place with such data processors providing that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us and will only process it in accordance with Data Protection Legislation.

b) Legal Compliance

We may disclose your personal data when required to do so by law, such as in response to a valid court order, government request, or other legal obligations.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, use, alteration, or disclosure. In accordance with Data Protection Legislation.

5. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting purposes. After that, we will securely delete or anonymize your personal data unless otherwise required by Data Protection Legislation.

6. Your Rights Under Data Protection Legislation

Under Data Protection Legislation, you have the following rights regarding your personal data:

Right to Access: You have the right to request a copy of your personal data we hold about you. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this right here.
Right to Rectification: You have the right to request correction of any inaccurate or incomplete data. You can read more about this right here.
Right to Erasure: You have the right to ask us to erase your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. You can read more about this right here.
Right to Restriction: You may request the restriction of processing of your personal data under certain conditions. You can read more about this right here.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances, particularly where processing is based on legitimate interests or direct marketing. You can read more about this right here.
Right to Data Portability: You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right here.
Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

Cookies are alphanumeric identifiers that are transferred to your computer’s (or alternative web browsing device’s) storage, via your internet browser to enable our systems to recognise your browser and to provide enhanced shopping features such as recommend products and loyalty discounts, as well as the storage of items in your Shopping Basket, in between visits.

We use cookies and similar analytic tools and technologies to improve your experience on our website. Cookies help us track your activity, remember your preferences, and optimize the performance of our website. You can control or disable cookies through your browser settings. However, disabling cookies may impact the functionality of certain parts or features of the website.

None of these cookies or analytic tools store or collect personally identifiable information.

Further details of our cookies are as set out in our Cookie Policy.

8. International Data Transfers

If you are located outside the UK, your personal data may be transferred to and processed in countries that may not have the same data protection laws as the UK. We will take appropriate steps to ensure that your personal data is adequately protected during such transfers.

Barcode Warehouse, as part of offering certain features within our services or sale of goods, use third party service providers within, as well as outside of, the UK. Therefore, whenever Barcode Warehouse is using, storing or otherwise processing your Personal Data for the purposes set out in this Privacy Policy, we may transfer of your Personal Data to countries outside of the UK.

Barcode Warehouse ensures that your personal data is adequately protected where subject to any such transfer to such countries by ensuring such third parties are subject to a contract providing it shall have in place adequate provisions relating to the protection of such data.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page, and the updated policy will be effective as of the posted date. We encourage you to review this Privacy Policy periodically.

10. Minors

The PW Associates (Dragon Solutions) LLP website is not intended for minors (under the age of eighteen (18)). We discourage minors from giving any information and personal data without the consent of the parents.

11. To Lodge a Complaint With A Supervisory Authority

You have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO) if you feel that PW Associates (Dragon Solutions) LLP has at any time neglected to satisfactorily look after your personal data or has failed to comply with your rights under Data Protection Legislation.

Your complaint should be sent to The Information Commissioner’s Office:

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113

Website: ico.org.uk/concerns/

12. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise any of your data protection rights, please contact our Data Protection Officer at:

FAO: Data Protection Officer
PW Associates (Dragon Solutions) LLP
2 St Christophers Drive
Romiley
Stockport
Cheshire
United Kingdom
SK6 3BE

(Company Number: OC443540)

Email: info@dragon-solutions.com